Returns & Exchanges

Returns & Exchanges Policy

At LoveLyCos, we want you to love your cosplay. If something isn’t right, we’re here to help.

Return Eligibility

• Items must be returned within 30 days of delivery
• Items must be unworn, unwashed, and in original condition with all tags attached
• Custom-made or personalized items are not eligible for return
• Wigs must be in original packaging, unaltered and unstyled
• Sale items marked “Final Sale” cannot be returned

How to Start a Return

1. Email us at support@lovelycos.com with your order number and reason for return
2. Our team will respond within 1–2 business days with return instructions
3. Pack the item securely and ship it back using a trackable shipping method
4. Once received and inspected, your refund will be processed within 5–7 business days

Exchanges

Need a different size or color? We offer free size exchanges on all regular-priced items. Contact us at support@lovelycos.com with your order number and the item details you’d like to exchange for.

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos and we will send a replacement or issue a full refund at no cost to you.

Refund Processing

Approved refunds are issued to your original payment method within 5–7 business days after we receive and inspect the returned item. Shipping costs are non-refundable unless the return is due to our error.

Questions? Contact us at support@lovelycos.com