Privacy Policy

Last updated: October 2026

LoveLyCos.com (“we”, “our”, “us”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit or make a purchase from lovelycos.com.

Information We Collect

When you place an order or create an account, we collect:

Name, email address, shipping and billing address
Phone number (optional, for delivery coordination)
Payment information (processed securely — we do not store card details)
Order history and preferences
IP address, browser type, and browsing behaviour on our site (via cookies)

How We Use Your Information

To process and fulfil your orders
To send order confirmations, shipping updates, and tracking information
To respond to your customer service enquiries
To send promotional emails (only if you opt in — you may unsubscribe at any time)
To improve our website and product offerings
To comply with legal obligations

Cookies

We use cookies to enhance your browsing experience, remember your cart, and analyse site traffic. You can disable cookies in your browser settings, though some site features may not function correctly without them. We use Google Analytics to understand how visitors use our site — this data is anonymised and aggregated.

Sharing Your Information

We do not sell or rent your personal data to third parties. We share your information only with:

Shipping carriers (e.g. DHL, FedEx, local postal services) to deliver your order
Payment processors (e.g. PayPal, Stripe) to handle secure transactions
Email service providers to send transactional and marketing emails
Legal authorities if required by law

Data Security

Our website uses SSL encryption (HTTPS) to protect your data in transit. Payment card details are handled by PCI-DSS compliant payment processors and are never stored on our servers.

Your Rights (GDPR)

If you are located in the EU or UK, you have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Object to or restrict processing of your data
Request data portability
Withdraw consent at any time

To exercise any of these rights, email us at support@lovelycos.com.

Data Retention

We retain your order information for 7 years to comply with tax and accounting obligations. Account data is kept until you request deletion. Marketing email preferences are retained until you unsubscribe.

Contact

For any privacy-related queries, contact us at support@lovelycos.com.