FAQs

Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Standard international shipping takes 10–20 business days. Express shipping (7–12 business days) is available at checkout.

Do you ship worldwide?
Yes! We ship to most countries worldwide. Shipping costs and delivery times vary by destination.

Will I have to pay customs or import duties?
Customs fees depend on your country’s import regulations. LoveLyCos covers standard customs costs for most destinations. Any additional local taxes are the buyer’s responsibility.

How do I track my order?
Once your order ships, you’ll receive a tracking number via email. You can also track your order on our Order Tracking page.

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of delivery for items in original, unworn condition. Please visit our Returns & Exchanges page for full details.

Can I exchange an item for a different size?
Yes! We offer free size exchanges. Contact us at support@lovelycos.com with your order number and the size you need.

Products

How do I choose the right size?
Please refer to our Size Guide for detailed measurements. If you’re between sizes, we recommend sizing up for costumes.

Are your products officially licensed?
Our products are high-quality cosplay replicas inspired by popular characters. They are not officially licensed merchandise.

What materials are used in your costumes?
We use premium fabrics including polyester, spandex, and EVA foam for accessories. Each product page lists specific materials used.

Payments

What payment methods do you accept?
We accept Visa, Mastercard, PayPal, and other major payment methods. All transactions are secured with SSL encryption.

Is my payment information secure?
Yes. We use industry-standard SSL encryption and never store your full payment details on our servers.

Still have questions? Contact us at support@lovelycos.com or message us on Instagram @lovelycos.official.